Questions and Contact

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please note that return or warranty inspection shipping costs within Australia are the responsibility of the customer. 

To be eligible for a return, your item must be in the same condition that you received it,  unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

However, not all items are eligible for return. To be eligible for a return: 

Item(s) must be initiated for return and placed in the post within 30 days of the date your order is delivered/received. 

Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty. 

Item(s) must be returned in the original packaging, and in ‘as new’ unused condition. This includes all packaging. Once product is used, it cannot be returned due to nature of product. Unless the product is proven faulty after inspection at manufacturing facility.

You must provide a photo of your item/s prior to shipping so we can assess the condition and approve for return. 

*Please note: If you claim a refund for one product on a bundle, the bundle pricing is no longer valid. The items you keep will default to the current sale price.

Example:  

Purchased 2 Bidet Pack for $150

Returned one Level 1 Bidet, current sale price = $80

Your refund is $150-$80= $70The above is only an example, the total amount owed will be calculated at the time your refund is requested.  

Return & Warranty

Warranties start from delivery or collection of your product. Dates below are a guide.

To start a return or warranty inspection, you can contact us at customercare@bismaroo.com.au. Please note that returns and warranty inspections will need to be sent to the following address: 3/3 Henry Street, Plympton, 5038, SA, Australia. Items sent back to us without first requesting a return or warranty inspection will not be accepted.

After we receive your product, it will be sent from our manufacturer's facility outside of Australia for inspection and once approved, a new product will be sent to your designated address. Any costs associated with sending the faulty product from the customer's side will be refunded to the customer if the product is found faulty. 

You can always contact us for any return or warranty question at customercare@bismaroo.com.au. 

Refund Processing Time

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed promptly and credited to the original method of payment used for the purchase. Please allow 10 days for the refund to appear in your account. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@bismaroo.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.